Refund policy

We have a 14-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at valences2025@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at valences2025@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at valences2025@gmail.com.

We have a 30-day return policy, meaning you have 30 days from the date you received the item to request a return.

To be eligible for a return, the item must be in the same condition as you received it — unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at valences2025@gmail.com. Returns must be sent to: [INSERT RETURN ADDRESS]

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.

Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess and resolve the issue.

Exceptions / Non-returnable items Certain items cannot be returned, such as perishable goods, custom products (e.g. special orders or personalized items), and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Sale items and gift cards cannot be returned.

Exchanges The fastest way to get what you want is to return the item you have and, once the return is accepted, purchase the new item separately.

EU 14-day right of withdrawal If goods are delivered within the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as received — unworn, unused, with tags, and in original packaging.

Return costs Return shipping is at the customer's expense and amounts to €14.99 per return shipment.

Refunds We will notify you once we have received and inspected your return, and let you know whether the refund is approved. If approved, the amount (excluding original shipping costs) will be refunded to your original payment method within a few business days. Please note that it may take some time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we approved your return, please contact us at valences2025@gmail.com.