FAQ
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Find answers to your questions
Frequently Asked Questions
Find answers to questions about our jewelry, orders, shipping, and returns.
You can find the materials used and care instructions on each jewelry product page. Please contact us if you need more details.
Check the size or sizing chart on the product page. If you are between two sizes, please contact us before placing your order.
The estimated delivery time and any shipping costs are shown during checkout. Once your order has shipped, you will receive a confirmation with tracking information, if available.
Please consult our return policy for the applicable conditions, time limits, and instructions. Contact us if you need help with a return.
Store jewelry in a dry place and separately to prevent scratches. Avoid contact with perfume, cosmetics, and water unless the product information says otherwise.
Please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellation may no longer be possible.
Use the tracking link in your shipping confirmation to track your package. Please note that tracking may only become active after the carrier has scanned the package.
Contact us as soon as you receive the package and include clear photos of the item and packaging so we can help you.
Can't find your question? Feel free to email us: Valences2025@gmail.com
Order and payment FAQs
I have an issue with my order. What should I do?
Please contact us with your order number and a short description of the issue. We’ll review it and help with the next steps.
Can I change or cancel my order after placing it?
Contact us as soon as possible with your order number. We’ll do our best to help, but changes may not be possible once an order is being prepared or has shipped.
Which payment methods can I use?
Available payment methods are shown securely at checkout. The options may vary depending on your location.
How do I use a gift card?
Enter your gift card code in the gift card or discount code field at checkout. Any remaining balance can be paid using another available payment method.
How do I apply a discount code?
Enter your discount code in the designated field at checkout and apply it before completing your purchase. Check the code’s terms, expiry date and any minimum-spend requirements.
Why isn’t my discount code working?
Check that the code is entered correctly, is still valid and applies to the items in your cart. Some codes cannot be combined with other offers. If it still doesn’t work, contact us before placing your order.