Return

  • HOW DO RETURNS WORK?


    Changed your mind? No worries. You can easily request a return within our return period. Simply contact us with your order details, and we’ll guide you through the return process step by step. Once your return has been received and approved, your refund will be processed.

  • HOW LONG DOES A RETURN TAKE?


    Once we receive your return, please allow 5–10 business days for it to be processed. After your refund has been issued, it may take a few additional business days to appear in your account, depending on your payment provider.

  • 14-Day Return Policy

    Changed your mind? No problem. You have 14 days from receiving your order to request a return. Simply contact us within this period and we’ll be happy to help you with the return process.

    All items must be returned in their original condition, unworn and unused, with all original tags attached and in the original packaging.

VALENCES

Return Shipping & Fees

United States Orders

Number of Returned Items Return Shipping Fee
1–2 items$14.99
3–5 items$14.99
6+ items$14.99
Incorrect or defective itemsFree

A flat return shipping fee of $14.99 applies to each return shipment, regardless of the number of items returned.

Return shipping costs are the responsibility of the customer. No additional restocking fees apply.

If you receive an incorrect or defective item, please contact our Customer Care team for assistance. Eligible returns will be processed at no additional cost.

Important Return Information

  • A flat return shipping fee of $14.99 applies per return shipment.
  • The fee remains the same regardless of the number of items returned.
  • No additional restocking fees will be charged.
  • Incorrect or defective items are eligible for free returns following verification by our Customer Care team.
  • All returns must comply with our Return & Refund Policy.

Need assistance?

Our VALENCES Customer Care team is here to help. Please visit our Contact Us page for support with your return.

Contact Us: email: Valences20252gmail.com, Number: 0613932607

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